The Official Inquiry Form is a part of the polish Point of Single Contact (www.biznes.gov.pl) pled by the Minister of Economy based on provisions in Chapter 2A of the Act on Freedom of Economic Activity from 2nd July 2004.

One of the PSC functions is assuring access to information on:

procedures and formalities for starting, exercising or shutting down businesses within Republic of Poland’s borders;
general service providing rules in countries mentioned by art. 13 par. 1 of the act; especially in terms consumer protection;
contact data of competent authorities along with their field of expertise;
means and condtitions of access to public registers and databases covering economic activity and entrepreneurs;
adequate legal measures applicable for authority/entrepreneur/consumer, entrepreneur/consumer and entrepreneurial disputes;
legal expertise issued or laid down by adequate authorities on starting, exercising or shutting donw businesses;
contact data of associations and/or organisations capable of providing practical assistance for ntrepreneurs and consumers;
employer/employee rights and obligations.

The Point of Single Contact does not provide counsel in individual cases.

PSC Response time is 7 days or 14 days n cases calling for competent authorities to be consulted.

The email address given in the form will receive; confirmation of inquiry entry, information on case status change and, naturally, the reponse itself.

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Where to handle an official matter online. The most important eGovernment services in Poland

You can settle many issues related to running a business quickly and conveniently through other e-government portals.

Biznes.gov.pl

Descriptions of official services and ready-made forms are available on the website. In the biznes.gov.pl contact point you can arrange over 300 different types of online services. With the help of the portal, you can submit applications to state institutions electronically, as well as settle your business matters via the Internet. The portal combines many services and functions not only for entrepreneurs, but also for the state administration. Entrepreneurs will find here detailed information on the binding legal regulations, required procedures and formalities related to establishing and running a business in Poland and throughout the European Union. The portal also serves as a search engine for contact details of all institutions providing services to entrepreneurs.

One of the most important functionalities of the service is the Entrepreneur Help Centre biznes.gov.pl. It is an information point for entrepreneurs and administration in the field of conducting business activity. The Centre provides services to the users of the Central Register and Information on Business Activity (CEIDG) and the biznes.gov.pl service. Help center consultants answer questions using various communication channels: telephone, live chat, automatically by a virtual clerk or contact form. The helpdesk is also adapted to handle deaf people. All information, as well as electronic services are available in Polish and English.

Electronic Platform for Public Administration Services (ePUAP)

Polish nationwide platform was created for communication between citizens and public administration units in a unified and standardized way. The service providers are public administration units and public institutions (in particular entities performing tasks commissioned by the state). The participants of ePUAP include both central administration units and local governments, including municipal offices.

go to ePUAP

Central Register and Information on Economic Activity (CEIDG)

It is used, among others, to register the activity of natural persons, change company data, report suspension and resumption of activity as well as to de-register the activity. It is a source of up-to-date information on companies and allows you to download a certificate of entry into the register.

go to CEIDG

Portal of the Ministry of Justice eMS

It enables electronic registration of companies in the National Court Register, searching for a debtor, obtaining up-to-date information on entities registered in the National Court Register and a certificate of entry into the register. It also makes it possible to obtain a certificate of no criminal record from the National Criminal Register by electronic means.

go to eMS

Tax Portal and eDeklaracje

Services of the Ministry of Finance enable contact with the tax administration by electronic means, including, among others, submission of tax returns and JPK files. You can also check the status of a VAT payer and report a power of attorney for tax matters on the portal. Calculators (PIT, VAT, default interest on tax arrears and extension fee, statutory interest, salaries) are also useful tools.

ZUS Electronic Services Platform (PUE ZUS)

On the portal you can, among other things, report your employee to the insurance scheme, handle settlements, apply for a certificate of no arrears in the payment of social security contributions.

go to PUE ZUS

Platform of Electronic Services of the Customs Service (PUESC)

It enables electronic handling of matters related to, among others, customs and excise duty.

go to PUESC

Obywatel.gov.pl

On the portal you will find descriptions of several hundred of the most popular services provided by public administration to citizens (connected, among others, with identity cards, vehicle registration, obtaining official certificates, etc.). Some of the services can be carried out online

go to the service Obywatel.gov.pl